atcomsystems.ca/forum Forums General General Telephone & Systems Information Pitney Bowes Postage Machine & Digital Trunks

Had the same problem the other day, machine would sound like it was handshaking but never would connect, and it was a analog station using a PRI. Pitney also told the customer to take it home to use a POTS line.

PB knows their equipment is obsolete to the point that they need a redesign. Note that they are NOT saying, 'It's your phone system'. Point out to customer that fact and turn it around to say " Their equipment is unable to communicate using your MODERN equipment!'. Lay it back on PB, especially the fact that PB is Forcing your customer to use antiquated communication methods! Obviously, it would be even better if a CCV and a fax machine did work and P-B wouldn't work, even on those ports! John C. (Not Garand)

PB knows their equipment is obsolete to the point that they need a redesign.

To the point where it is unreliable on a POTS line I would agree that work is needed. But what else could they provide except a dial-up modem? What else is even needed? Ok maybe provide an ethernet port also but that's going to go over the heads of a lot of people.

Unfortunately dial-up modems are going to be with us for such devices as alarm panels, CC terminals and postage meters. If a company has no POTS lines and one or more of these devices somebody dropped the ball.

-Hal

Someone here said this once.

Analog to the co, from co to the pri digital, from the pri to the system digital, from the system to the sli analog. In other words 56k to 64k to not better than 48k. I would guess the handshake is having trouble shaking at the same speeds.

just a thought

Wrichey - I agree it definately is a timing / speed issue. I've been playing phone tag with an engineer at PB and he said that there might be a few things we can tweek. I will let everyone know once I actually speak to the guy.

-Tom-

Who is the carrier for this client? I have lots of CC terminals, postage machines, faxes, etc. working off SL ports through a PRI. However, I never had issues until some clients started signing up for AT&T's BVOIP PRI. Now these devices won't work. You hear what appears to be the handshake, but it never connects. I usually route a DID to my internal modem card, but can't conect on these circuits.

if the PB device will allow it, slow the modem to anything below 9600 baud. Once 2400 baud is passed, modems are just multiplexing channels, many 2400 baud channels. Slowing the modem speed can remove most common issues, since the fault tolerance at the lower speeds is so much greater. Shoot, we used to use them audio-couplers to get 110 and 300 baud (back in the day)

I have a PB machine working on a D-I-D line on a Definity running over a T-1 line. Works just fine. No hangups or issues reported by the mail room clerk.

I do not believe that the problem is with the PB machine. I have numerous customers with SLT ports going out on PRI circuits just fine. However, I do have a few sites where modems (credit card, postage and fax machine, dial back-up) do not connect and fail during handshake or shortly thereafter. Faxes will transmit partially then drop. And yes, we have played with modem settings, baud rates, switching PRI cards, etc... I would recommend talking to the carrier/tester. Other than that, go to analog.

Tom I had the almost the same problem with a fax on an SLI port with PRI. It was a rev problem with the PRI board and R2 OS100. I have it working fine for years on an R1 100 with PRI.
the R1 site is using fax and BP machine. Only programming to check is ISDN timers.