|
Joined: Jan 2007
Posts: 1,217
Member
|
OP
Member
Joined: Jan 2007
Posts: 1,217 |
At one location I've had this same problem happen twice recently.
It's A.A. answer, person dials the desired extension number, but all calls to that extension go right to the mailbox and don't ring the phone.
This has happened at two extensions. Both times I had the customer do an ext. data clear to clear any forwarding, and I also checked if All calls transfer to mailbox was enabled, it wasn't.
Both times I had to delete and re-create the mailbox to solve the problem.
Has anyone seen this before or know of anything I'm missing?
Thanks...
Aaron
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Oct 2005
Posts: 1,078
Member
|
Member
Joined: Oct 2005
Posts: 1,078 |
have you checked the intercept route for those exts in the tda you no longer have to fwd b/na to get the follow on id to work?
|
|
|
|
Joined: Oct 2001
Posts: 4,043
Member
|
Member
Joined: Oct 2001
Posts: 4,043 |
94, what kind of sets are on these extensions? Any chance they had the DND set? If it happens again I would monitor the TVA to see why. This should tell you if the TVA is sending the call and getting a reply from the TDA or if it's just going right into the mailbox which will tell you where the problem is, either in the TDA or the TVA. MrG
|
|
|
|
Joined: Jan 2007
Posts: 1,217
Member
|
OP
Member
Joined: Jan 2007
Posts: 1,217 |
This is a tda100 version 2 so, I dont think version 2 has the intercept option, I may be wrong.
They are using 7633 sets, DND wasn't on either, atleast that's what they told me, I wasn't on site.
Thanks...
Aaron
|
|
|
|
Joined: Jan 2007
Posts: 2,116 Likes: 2
Admin
|
Admin
Joined: Jan 2007
Posts: 2,116 Likes: 2 |
The only time i saw that happen was when the extension was on fwd to mobile but did not have Permission in cos, so it sent it straght to mailbox.
“I have not failed. I've just found 10,000 ways that won't work.”
|
|
|
|
Joined: May 2004
Posts: 324
Member
|
Member
Joined: May 2004
Posts: 324 |
is option in the A/A sending the call to an extension or a group? if a group then check max no: of busy extention setting.also check that the group has members. peter ( www.novacomms.net)
|
|
|
|
Joined: Jan 2007
Posts: 1,217
Member
|
OP
Member
Joined: Jan 2007
Posts: 1,217 |
Out of A.A. the caller dials the extension directly, in this case 113.
Since I wasn't on site and could only have the customer press buttons for me it's hard to tell what exactly was going on.
I know for a fact that we did an extension data clear because after she did intercom *790, the LCD read "ext data clear", and that should have cleared any forwarding.
Aaron
|
|
|
|
Joined: Dec 2002
Posts: 348
Member
|
Member
Joined: Dec 2002
Posts: 348 |
Check your "all calls transfer to mailbox" setting in the TVA.
Never blame on malice, what can be adequately attributed to STUPIDITY!!
|
|
|
|
Joined: May 2003
Posts: 2,924
Member
|
Member
Joined: May 2003
Posts: 2,924 |
In user settings in the mailbox the user can turn off AA, and calls will go to mailbox. Enter Mailbox 415 sends AA callers and even #8 callers to Mailbox. 417 reverts to normal AA operation.
|
|
|
|
Joined: Jan 2007
Posts: 1,026
Member
|
Member
Joined: Jan 2007
Posts: 1,026 |
Make sure that call blocking isn't enabled. I've had lots of customers over the years call the complaint of calls not going to their phone, but straight to the mailbox. Check the box and call blocking is on. I've never figured out how they "inadvertently" activate it.
|
|
|
Forums84
Topics94,299
Posts638,875
Members49,770
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
150
guests, and
314
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|