atcomsystems.ca/forum Forums General General Telephone & Systems Information Area code routing

I believe a Comdial Keyvoice voicemail would do the trick. Analog ports are available.

Here's a description of how it works. In short, the Auto Attendant that answers the call is programmed to look for a match in the database after it receives digits from the customer.

To route incoming calls based on the contents of a database lookup file:
1. Construct a database file indicating the keypresses callers can enter and the resulting boxes to which the calls should route. Save the file using a conventional filename (1 to 8 character filename plus a 1 to 3 digit extension).
2. Create a Routing box.
3. Select DATABASE LOOKUP in the Routing box field ROUTE CALL BASED ON.
4. Send calls to this Routing box to access the database. This Routing box is accessed in the same manner as any system Routing box. It can be an Initial Box, can be programmed as a DESTINATION FOR DIGIT in another Routing box, as
the destination in a GO TO BOX field, etc.
When a Routing box uses a database lookup file to route calls, the DESTINATION FOR DIGIT fields are not used. Therefore, if you want callers to have access to an operator by dialing 0, for instance, then 0 must be included in the database lookup file.

suppose you provide a separate toll free number for different parts of the country to call. route the specific call source to an auto attendant that simply offers two choices. no area code information necessary.keep it simple

That wouldn't work for them.They service all of Canada and quite a bit of the US.Sales and service are handled by region by different people most of them outside the customers physical building.

Sometimes you have to do grunt work. I just built ARS on two network sites within the same area code but. Keep in mind 541 covers 95% of Oregon and these two sites are LD to each other. I had to build over 200 entries at each site.

I would use something like Caller ID routing (Assuming that the callers are calling from the area code in question) to keep it simple for the caller. Either that,set up 1000 boxes.