atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems TD816, TVS120 and KX-TD7896

PC, make sure that unit is set to "PBX type 2"
Page 30 of the manual.
MrG

MrG,
It is correctly set to PBX type 2. I will check directly at the system with a 2 pair cord.

Connecting direct to the 816 still gives the same problem.

Ok, It's been awhile since I worked on an 816, but I still say make sure both the analog and digital portions of this port are enabled for ringing. For example if port 02-1 is set for immediate, it will ring the digital set (7453). But the 7896 is analog, so port 02-2 needs to be set to immediate for it to ring. Am I right, Mr. G?

It is on port 3. 03-1 and 03-2 are both set to immediate.

Kev, I concor. :bow:
PC, make certain that the XDP is disabled for port 3. Field 600
If it shows disabled press the store key again.
Also make sure there is no DIL 1-1 in the day mode for any CO lines.
Go into 407, press * and disable.
MrG

XDP is disabled. DIL 1-1 is pointing to extension 165 in day mode so our TVS120 picks up first and plays our company greeting. If I remove the 165 than there is no customer greeting. Night mode DIL 1-1 is disabled. The problem is only happining when the TVS120 intercept the incoming call.

Is the digital phone still connected to the port as well as cordless, If so the parnell ringer has to be turned on
Dial 691 on handset

OBT,
The cordless is the only phone connected to the port.

I suspect that when the Vmail answers, it then transfers to a Phantom Ext. So when you plug the Cordless phone in it no longer has a button for the Phantom Ext. therefore does not ring.