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Joined: Mar 2006
Posts: 14
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Joined: Mar 2006
Posts: 14
I have a customer that has a BCM450 that died. Unfortinately the new box sent to him is a R6. Is there any way to move the R1 datbase to the R6. I have not had much luck in finding a way. I see upgrades, but this is not an upgrade . It is a R1
backup that needs to be loaded onto an R6. The keycodes are already applied. I am trying to avoid having to completely input all the data, and voicemail recordings. No I am not the person that sold this to them, we are just the vendor to install the new box. One of those deals where the user bought system on line.

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Joined: Sep 2009
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Leonard, I'm afraid that's not possible. You're going to have to program this R6 from scratch. And they've lost any keycodes in the R1. You could restore to a R1, then do an upgrade to R6, but that's a the long way to R6, and no guarantees that it's going to work.

Russell

Joined: Sep 2009
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Did the hard drive crash? If so you could order an R1 hard drive and do a restore to it.


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