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#149056 06/20/11 03:29 AM
Joined: Jan 2010
Posts: 13
gknoll Offline OP
OP Offline
Joined: Jan 2010
Posts: 13
I have a customer with a MICS 7.0 system and a CP 150.
They have 8 analog lines fromt he CO.
All 8 of the lines either AP or AP & Ring on all of the stations.
There are no DID lines.

With all 8 CO lines showing on all stations, how do you determine which line will get sent to VM on any given station?

Thanks for your time.


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#149057 06/20/11 03:55 AM
Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086
I will assume that you mean Voice Mail and not Auto Attendant.

All phones that have forward no answer to VM will be the ones in question. If the phone does not ring, that phone is ruled out.

Next is the phone with the lowest FNA rings will be the one. ie.. one FNA on 3 rings will have priority over one with FNA on 4 rings.
If you have multiple FNA on 4 rings and that is the lowest number, then one of those phones will probably always get the VM. How does the system choose?? Some say the lowest DN number. But I really don't know. Try it and whoever gets it, that is the one.

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Then what is the opposite of Progress?

Moderated by  MooreTel 

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