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Joined: Nov 2010
Posts: 1
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Joined: Nov 2010
Posts: 1 |
I have a customer that has a MICS 3.0 with a very basic T-1 configuration and they don't want to upgrade, heard that before.
They come in as trunks and not target lines.
Lines 1-24, 4 trunk groups 1-15, 16-22, 23, 24.
No problem there, the problem is they want to upgrade their T-1 service to a integrated T (voice and data) and when voice is not being used the data bandwidth increases.
OK, I'm testing with the new carrier before we port the numbers over and during testing things aren't working correctly.
The new T will sync up with the system but calls are not being answered by the system. I can see the call come in on the line appearance but it will disconnect the call.
Correct me if I'm wrong, the reason not to use target lines on 3.0 is because if you get multiple calls for the target line, it won't follow the path of the target line, if that makes any sense? Lines 1-16 are answered by the Prelude Symphony call center. Lines 17-22 are ringing on a phone and the others are fax lines sent to ATA's. I didn't set this up originally so I need some help.
I don't want to re invent the wheel on this, any ideas would be helpful. Can this old software work with the new integrated T1.
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Joined: Mar 2004
Posts: 253
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Joined: Mar 2004
Posts: 253 |
Does outbound work? Theres no need to reprogram if all you did was change to an intergrated t-1. Check the mapping with the provider to make sure everything is same. The only difference sometimes with intergrated t1's are the channels in service. Make sure its 24 channels and not the more common 12.
Also make sure they not sending any caller id info on that T.
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
Posts: 2,473 |
On regular T1 you can't have a caller ID. Its a DNIS digits. I've never saw Integrated T as a regular DS0 its usually PRI. Make sure its a DS0 and check your Protocols(NI2, ANI versas B8ZS)etc. By the way if they port the numbers and send a right digits on DID then you shouldn't have any problems to pass the numbers to the assigned destination(Prime line).
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Joined: Mar 2004
Posts: 253
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Joined: Mar 2004
Posts: 253 |
Originally posted by vad60:
On regular T1 you can't have a caller ID. yes you can I forgot the name they call it but it is available. do a search on this site. A whole buch of post about dnis over e&m wink start
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