atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Nortel Voicemail

No I've tried that.

check the operator feature. Your business may be set at "closed"

No such thing as "too much load" from a telphone set. Sounds like he fried the motherboard in the voicemail.

No such thing as a Norstar PLUS ICS. It's either an MICS or a CICS. Which one? Software version? Which model Flash? Software version of the flash?

All commands from a Flash unit will work with a CallPilot (and several other Norstar voicemail systems). So, which system do you have?

So after all this, you tell us that you had it playing the General Delivery Message but you changed it and set it to AA. The line being moved had nothing to do with this.

I try to be a patient person, I don't like being stranded and I don't like to see someone else stranded. That said, I would disable the CCR tree as you don't have a clue how to manage that and teaching you to manage a CCR tree is way beyond what you should expect here.

Disable the CCR, play with the settings and if that doesn't work, hire someone to teach you. It is not illegal or dishonest to hire someone.

In the future, should you wish to post here again, you really should give us the straight details and not telling us you changed from GD to AA hangs on your head.


You really deserve to pay someone to come walk you through this if you can't play with it now and make it work.

In my very first post it says at first it went to the general delivery mailbox. Please read it.

I stated we think that it was bc a new line was put in bc it was not a problem until directly after.

If certain people do not want to try to help that is fine. So leave the posting for people who would like to actually help. I thought this would be faster than teaching myself to do it but apparently not because most of you want to just complain. So don't keep reading the same post!

I appreciate those who have actually tried to suggest things to help me. Please send me a private message or something. Maybe if someone might actually try to explain things instead of talking about how incompetent I am in something you've all been trained in, then maybe I would get somewhere. I'm sure, with all the knowledge most of you claim to have, you have other things to do than complain on a message board.

And back to the helpful people I've come across. I have found a Nortel Tech site that explains how to perform most of the tasks clearly. I just wanted an opinion on what you think the problem is since you would be more familiar with it. Like I said I believe its just a setting that originally got disengaged and I only need to figure out how to use the greeting that has already been stored. I know how to build the CCR Tree but why do it if that is not the problem?

Is the automated attendant setting supposed to be on or off for a customized greeting to play?
Also as I mentioned before, it there appears to be no "complete" CCR tree in the system.

Now before this mess occurred our voicemail system would pick up after like 6 rings and the message would be something like,

"Thank you for calling. To reach so and so dial 225, to reach this person dial 226"... and so on.

I'm assuming that since the customized greeting is simple the CCR tree should be too? Any ideas?

cmespinosa:

The board administrators have tried to give you the benefit of the doubt at every turn in this case. You are a guest here and deserve to be treated as such, however as a guest you do not have the privilege of dictating when and how senior techs and moderators post. Sadly you have alienated most of the technicians that would normally have been your lifeline. At this point, Bunnie has gone far beyond what normally would be allowed in the open forum.

I believe the words you're looking for are "please" and "thank you." If the tone of this thread continues, it will be removed.

lol ok that's fine. I'll look elsewhere for help. You guys are hilarious.

Again thanks for those who took the time to actually help and not complain! I wish you and your families a Merry Xmas!!

Make sure that the AA menu prompt under Tables is set to N. The issue is that so often I find that on these forums users ask technical questions when they should hire a tech to come onsite. We get paid for our knowledge. I would reply more but I think more businesses should hire a tech, it would cost but it would be less of a headache.