atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems CICS AA all phones a&r fwr to m/b

Customer has CICS with flash v/m what they want is all phones to have lines A&R set for 8 rings then answered by AA with instruction to dial local you want if it is not answered go to that locals m/b . I beleive it can be done by setting up a hunt group but have never done it myself any info on how to set it up would be greatly appreciated. T.I.A.

I have done something similar; set all the phones with no 'Fwd No Answer'; let the lines be answered with Auto Attendant like you said, at 8 rings; then use the 'Transfer Callback' system programming parameter, set to about 4 rings.

This way, when the lines ring A&R to all sets, Auto Attendant answers on the 8th ring, then when the caller chooses a local extension, the Transfer Callback timer starts (1 ring, 2 ring, etc) up to 4 rings, then the Transfer Callback feature kicks in, having the local extension number that the caller entered, and 'rings back' to Auto Attendant with the local extension number, and drops into that local extension's mailbox.

Hope that's what you're looking for.

If that works that's perfect .TKS for the quick reply , Will give you a follow up in the A.M.