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Joined: Jul 2003
Posts: 6,768
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Joined: Jul 2003
Posts: 6,768 |
Coral Tech I have had the same issues with internet sales and at the time I curse the internet.  But then I remember what a great group we have at Sundance and realize we wouldn't know each other if it wasn't for the internet. 
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Visit Atcom to get started with your new business VoIP phone system ASAP
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Proudly serving Canada from coast to coast.
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Joined: Oct 2005
Posts: 788
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Phil
SCCE, TTA, CTP
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Originally posted by Michael Paul:
Spin-off question:
Is the customer always right? That is a trick question. But in a nut shell, no the customer is not ALWAYS right.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jul 2006
Posts: 731
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Posts: 731 |
 , mdaniel. We also have customers buy phones of the internet after the sale. We also record serial numbers as does Coral Tech. We will not support them but install them for the customer. We also void their system warranty as well, as we cannot support "foreign" equipment hanging off our system.
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Joined: Dec 2004
Posts: 5,722
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Joined: Dec 2004
Posts: 5,722 |
IPKII,
Nice move on the warranty.
:thumb:
Ken
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Joined: Oct 2005
Posts: 160
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Posts: 160 |
There are some customers that simply aren't worth having.
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Joined: Jul 2003
Posts: 6,768
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Member
Joined: Jul 2003
Posts: 6,768 |
Originally posted by Kyle:
There are some customers that simply aren't worth having. Yep! Those are the customers that I send to my competition.
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Joined: Jun 2006
Posts: 8,732 Likes: 2
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,732 Likes: 2 |
Echo on the warranty. My contracts clearly state that only my company or someone that I authorize can install, de-install, program, etc. Any deviation makes my contracts null & void.
I had one new client who did buy from the internet, but needed me to install the phones to his system. He might have saved on the purchase, but the install charge was higher. Did he really save in the end?
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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