atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Bilingual Side of CP hangs up if no digits dialed.

3.1 CP w/ enhanced CC on a MICS 7.0 w/ PRI:

In english, if you dial nothing, it transfers to the ACD group (set as Attendant).

In spanish mode, it says "exiting the system" (in Spanish).

The alt greetings are recorded. I find no reason why the Spanish side does not mirror the English side.

Here's a guess, without getting added info.
When programming the Spanish mode, maybe you pressed * to return to English mode. If so, the Spanish mode kept the * interpreting it as "Quit". Try reprogramming the Spanish mode without the * .

No, It's not that. You press 9 for Spanish and then do nothing and it drops you.

Makes no sense Jack, should be the same on both sides. Try rebooting the CP.

Make sure return to AA is turned on.
Make sure there are not any conflicting digits with 9, such as a CCR tree.
check the system properties to see if the alternate lagug is set correctly under CP config.

What I meant was maybe pressing * when you programmed the CP, not now.

I'll re-boot first.

I don't think I pressed star while programming.

There are no conflicts with 9. I checked that already.

It does make no sense...I agree.

I had them re-boot...no effect.

I'm not sure where to go with this.

BTW, Return to AA is on.

I wonder if I shoud back up, re-init and restore.

Of course that might restore the glitch as well if it is a glitch. But we've got the menus recorded by a professional voice over artist and would need to back those up seperately in order to rebuild it by hand.

I had them re-boot...no effect.

I'm not sure where to go with this.

BTW, Return to AA is on.

I wonder if I shoud back up, re-init and restore.

Of course that might restore the glitch as well if it is a glitch. But we've got the menus recorded by a professional voice over artist and would need to back those up seperately in order to rebuild it by hand.

I did a back up and then did a reinstall with some very minimal programming (1 greeting, 1 mbox) and it did the same thing.

After pressing 9 to enter spanish mode, then doing nothing else, it still drops the call saying "exiting the system" in spanish"

Our Vendor says that the "zero path" is set up incorrectly. I think he's FOS! In this scenerio, I had no CCR tree. Just 1 greeting. Anybody agree with this acessment?

Our next step, I think, is to replace the unit with another Billigual/Enhanced ACD/Reporting for CC/8 port/CP150 and rebuild it from the ground up.

On that note, does anyone think it's adviseable to try and load the back up from the original unit in to the replacement unit? Is it even possible?