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#116802 03/25/05 06:04 AM
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Hello,

I'd like to pull CID info from my Nitsuko, so that I can feed it to my customer system and have it pull up the customer automatically.

There is a PC hooked to the Nitsuko; however I believe its just for voice mail.

Can anyone give me any tips on this? There are no ports on any of the phones, I can see no ports on either the inside or outside of the pbx...... but CID info does show up on the phones LCD so I know it's lurking somewhere.

Any help is appreciated.

Thanks
Matt

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#116803 03/25/05 06:22 AM
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You need to get a serial connection on th etelephone and USE a Tapi interface to do what you want. Goldmine, ACT, outlook act do these things but require the connect.

#116804 03/25/05 06:47 AM
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Thanks!

Now, where can I get the gizmo that goes in the phone, or a phone with the gizmo already in it?

ANyone here got one for sale???!???!?!?!?!

#116805 03/25/05 07:33 AM
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I THINK it's called a DCI module and it requires some programming inthe switch to ork properly if I am not mistaken.

#116806 03/25/05 08:30 AM
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Ah.....


Another question:

There is a PC hooked to the PBX which handles the voice mail.

Part of voice mail is the callers ID.

This is some crappy DOS software written in about 1880, as far as I can tell. Only name I can see is SYSTEM 202, Version 7)

Im hoping that it has an option to output the CID to a com port, or perhaps to disk.

There is an option in the menu called "Called ID tables", which makes me hopefull.

Anywhoo, the whole ball of wax is protected by a password..... given the age of the program, I could probably hack it out of one of it's files.... but the online help says that people usually just stick with the system default, and to see the manual for it.

Any one here have any ideas on what the default may be?

Thanks

#116807 03/25/05 08:54 AM
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You might be surprised but a ton of voicemails today run on DOS platforms. My educated guese is that you are running an NVM 202. To do what you want to do, screem pops you need the DCI and Tapi driver assuming you are using windows.

#116808 03/25/05 09:01 AM
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Yeah, I'm not in the biz...... I'm just a prgrammer who wants to make life easier for some folks here in the office.

I think you are right, I have the NVM 202.

But I cant get into it.

Maybe you can tell me if what I'm trying to do is even feasible. My dealer tells me I have to buy a gizmo for every phone; I was thinking just buy one gizmo for 1 phone and then pump the output from that into SQL server; where it will then be distributed to the appropriate people (dispatchers).

I just gotta think this NVM 2020 knows the caller ID, and by extension, there should be some way for me to retrieve it.

But I can't find the password to NVM; and I can't find a manual to tell me the default PW, which I would take a fair guess at betting it was never changed.

I'd be more than willing to buy a manual; if it has the default PW in it anyway. I need to know how to configure VM anyway.

#116809 03/25/05 09:14 AM
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Well, Just bought all the manuals from this site!

COuld anyone tell me which one of these beasts might have the default PW in it?

#116810 03/25/05 12:06 PM
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Well Matt good luck. I can only show you the water I cannot make you drink it. If you turn on the Caller ID function on the NVM it passes ala DTMF and makes it run piss slow and doesn't integrate with screen pop tech. My guese, if the installer was worth a damn, this was turned off so that the NVM, slow as it is, wasn't slower. Good luck though!



[This message has been edited by Coral Tech (edited March 25, 2005).]

#116811 03/28/05 02:58 AM
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Hmmmmmmm

Thanks mate...

But you've thrown out some stuff I don't understand!

What is 'screen pop tech'? Rummaging through the manuals, I learned this morning there is software you can run on your PC that integrates with the system via Ethernet; but we don't have it. Is this what you meant?

Our supplier says the only way to do what I want is to buy some sort of card that goes inside a station; then you plug the station into the PC and use TAPI software to parse the data.

I just don't get it!!!!!

Way back when...... about 1987 or so; I worked for a company that bought a digital phone system. On it was an rs232 port that dumped every incoming and outgoing call out of it. I guess at somepoint somebody must have decided this was an option that would be better charged for or eliminated.

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