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Joined: Feb 2010
Posts: 339
Member
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Member
Joined: Feb 2010
Posts: 339 |
C'mon everyone, we know that front desk personnel and PMS Support(insert laugh here) never cause the issues with PMS.
Had a customer turn off the UPS feeding the digi connections and not realize it for 6 weeks when a guest complained that the voicemail was not working. I showed up, turned on the UPS, reset the IP Pockets and told PMS Support to do a refresh but was told they couldn't see the equipment. DUH!! With out refreshing, the PMS system was holding garbage and would not synch with the Mitel. After 2 hours and 3 different support people, I finally got the bright one who suggested a data refresh. 5 minutes later everything was working fine.
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
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