We do want the fax to be run through the system so that line can also be used for outgoing voice calls when idle. However, our main reason for not bypassing the system is so we can easily transfer calls to the fax machine. Our customers sometimes try sending faxes to our voice line - at it tries three times, of course!

In the past, we would put them on hold, dial the fax line, then conference the calls and mute until the fax is finished. But that requires an open line and quick thinking. Transfering wil be much easier.