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Joined: Dec 2007
Posts: 6,803 Likes: 18
Retired Admin
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Retired Admin
Joined: Dec 2007
Posts: 6,803 Likes: 18 |
A couple things to consider...
What the caller hears isn't delivered by the telephone system but by Telco. I am sure you remember picking up you home phone and someone was there. The call rang for them, but it hadn't rang for you.
Does your customer have ICLID? Remember, ICLID is gathered between the first and second ringing cycle.
Does your customer's customers expect a company to always pick up in the first ring?
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