Thanks for the additional insight, Gary. Since they are in a true square key system environment, as in not dialing 9 for a line, I'm going to just put line one into its own group that is dialable via DISA. It turns out that this idea might not work anyway since they're already reporting that callers are complaining about 'being cut off'. What's happening is that calls are hunting to their fourth line and getting DISA dial tone, or more likely, they are calling back from Caller ID (the cell phone curse).


Ed Vaughn, MBSWWYPBX