Hello,

I am really new at phone system support. A task that just got thrown at me at work.
I set up a new extension (IP) in our CTX system. extension works fine but I need it to ring simultaneously with another extension, so both extension can answer the call.

I don't know exactly what I need to do for that. I have been researching and making changes in the eManager (creating pickup group, etc) I don't know what I'm missing or I have to set it up.

If anyone knows how to get that setup, I would appreciate the help.


Thanks.