Looks like it's a "Supervised" transfer. if it was unsupervised then the call could not be recalled to the desk.
I'm using Call Forwarding, it shouldn't be supervised, correct?
I would setup these users in separate timer classes.
What is the time between when the call is transferred to the mobile phone and it begins to ring?
I would say around 2-4 seconds. I tried putting it in a different timer class as well, and doesn't seem to make a difference.
