A side note, I just installed a brand new SL1100 and ever since the install, customer was complaining about audio on calls cutting in and out and even reports of the far end hearing a tone or beep once in awhile. I tried everything I could think of (short of replacing the KSU) and could not replicate the issue consistently. I opened a ticket with NTAC, and they immediately said to uncheck 14-02-24 (which is call waiting caller id) and is on by default. I informed them that the customer does not subscribe to call waiting on any of their lines, but NTAC was insistent that I give that a try. I disabled that on all three of their lines, and to my amazement, the problem has disappeared. I'd sure give that a try, it can't hurt.
Last edited by ffej010; 10/07/17 02:39 PM.
