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Joined: Nov 2006
Posts: 241
Member
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Member
Joined: Nov 2006
Posts: 241 |
Originally posted by dfleschute:
The headset connect tone is only used on phones having Agents with Auto-Connect. The phones in question do not have the Headset connect tone active. Where did you read that? From the manual: “Headset Connect Tone†Station Flag
12.85 The “Headset Connect Tone†flag will send a single tone to a headset, instead of normal
phone ring tones, when a call is ringing at the station (non-handsfree intercom call, outside
call, queue callback, or reminder message). The tone is sent only once, when the call is
received, and will not repeat even if the call continues to ring unanswered. It is intended as a
“wake up†tone for headsets that have a power-saving function that allows the device to
“sleep†if idle for a set period. The flag is programmed on a station-by-station basis. By default
the flag is disabled.
60% of the time it works every time
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