The only way to do it would be to transfer the call to a Hunt Group. Record 2 CRAs with messages that play in the hunt group as "Annoucement" and "Overflow" and they would hear MOH in between the announcements. You could still pick the calls as needed and/or the phones would still ring.
Inter-tel Axxess, Mitel CS/HX5000, MiVoice Office CCS/CSM, VPU, EM, ATM4, A+, CTP+, NET+, OAISYS, Audicodes, Polycom, Spectralink, NEC Red, Samsung, Mitel Call Recording, Mitel MBG, MiVoice Office, Xarios. Mitel Phone Manager
| 
