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Joined: Sep 2009
Posts: 162
Member
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Joined: Sep 2009
Posts: 162 |
I have a customer with an SBX IP 320 ver. 3.5 with voice mail. They called and said that they are trying to forward a message from one box to another, but when they dial 6 and the extension number, it says "time has expired". I have not seen this before. Anyone know what I am missing?
Scotty Woods
Installation Technician
N.E.T. Systems
Blytheville, Arkansas
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Once again the user is either adding a key or missing a key. Note step 3
Forward a Message (using 24-btn digital phone)
While listening to a message:
1. To add a comment to your message
use the “Navigation†button to select
the “Add†soft key, record your
comment, and press # … the message
will replay, including your comment.
-or-
To forward message “as is†press 6.
2. At the prompt, dial the station number
where you want to send the message.
3. When prompted (if greeting exists):
• Press 1 for regular delivery
• Press 2 to mark urgent
Note: Only 8-hour voice mail systems
retain forwarded messages.
Last edited by Derrick; 03/10/14 07:34 PM.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Sep 2009
Posts: 162
Member
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Joined: Sep 2009
Posts: 162 |
Thanks Derrick, I will see what I can find out this morning.
Scotty Woods
Installation Technician
N.E.T. Systems
Blytheville, Arkansas
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Joined: Sep 2009
Posts: 162
Member
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Member
Joined: Sep 2009
Posts: 162 |
Um, nope, Duh moment here, or there, she was trying to transfer to a user that does not have a mailbox........
Scotty Woods
Installation Technician
N.E.T. Systems
Blytheville, Arkansas
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