Hello,
A client of ours has an NEC 2000 IPS. They also have AT&T IP Flex service. Here is the issue we are having:

1- We installed an MoH player
2- loaded the MoH player with one audio file that included several voice paragraphs with background music between paragraphs
3- The audio file was formatted and created as one audio file
4- When placed on hold: The voice portion plays crystal clear, but the Music portion plays distorted, muffled, and kind of staticky.

Questions:
1- What is the cause and how can we correct the issues during the "Music" portion playback?
2- Does anyone know if the NEC 2000 IPS supports storing and playing MoH audio files internally? If so, then what is the supported file format and how do you load it onto the phone system?

Thank you

Ollie North
Spectrio; LLC
800-584-4653 Ext 6440


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Ollie North
www.Spectrio.com
[email protected]
800-584-4653 ext. 6440