This whole thing came about because of the dumbing down of the industry. When the telephone industry was made up of skilled techs who knew the business we all knew what each other was talking about. Now, with everybody getting into the act like sparkies and IT "professionals", there is no real knowledge. An item, for instance, that we have a clear description of becomes like a women bring her car to the shop. "That thingy is making strange noises". Forevermore a power steering pump becomes known as a "thingy" and no mechanic has any idea what you are talking about.

-Hal

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