Originally posted by clightninghorse:
[QB] ....Who is Judge Green, and what did he do for us?
See the thread on the acceptance of poor quality.
What Judge Green did was take away end to end responsibility. Without that end to end responsibility, once I cleared my machine it was "Not My Problem!" Not only was I not expected to troubleshoot all originating troubles, I was not allowed to troubleshoot once it proved out of my turf. Since no one was responsible for end to end, it fell upon the subscriber to do his own troubleshooting. Which they could not. So they simply accepted poor quality.
