atcomsystems.ca/forum Forums VOIP Phones & IP PBX VoIP & Cloud Phones, Hosted PBX, General IP Phones Why don't IP phones have universal many DSS buttons like digital system phones?

we're using the ShoreTel system, which has both the point and click software, and also has hardware-based DSS buttons available (the BB24).

both/either work well, it is simply that different users prefer varying solutions -- but we're used to that, right? whatever keeps 'em happy and working is good with me. if it comes down to money, I let the user and their management justify/not justify.