We have been using ESI 100 with two (2) VIP license for almost two years. Last week, we had an issue with MS Exchange Server and had to delete and add email accounts on local computers. With these changes, PC stopped communicating to NSP. Now, VIP is not working.
I have performed the following to troubleshoot but NO results.
1. Ping internal IP of NSP - No response at all.
2. Removed and reinstall VIP on PCs
3. DHCP stopped and restarted
4. Changed patch cable
5. Changed port on hub
6. Booted ESI twice (during boot, I do see lights ON at NSP port and then OFF completely)
PS: Internal IP for NSP is reserved. Nothing changed on IPs, equipment, firewall, etc.
Seeking your help to troubleshoot the problem, prior to calling ESI tech.
Thank you in advance
