First, I apologize for coming across the wrong way, especially in my initial post.

I fully understand labor rates and always pay my reseller's service tickets without question, but a 2 hour minimum at $125 per/hr for a remote phone that wouldn't connect was a charge that I wanted to avoid if possible.

I swapped out power supplies this afternoon and the problem seems to have resolved itself. I'm not sure why that would have caused the problem, but I'm content with the solution.

Thanks to both of you for your responses. I'll be posting in the near future - I want to attempt some integration with our CAD system and will most likely have questions.

Best,
Derek

Derek Maxwell