JW, I believe you have an older 2 hour VM in play here. The ESI system has a recycle bin where deleted messages go. The tenth oldest message gets completely deleted when a new message goes into the recycle bin. If the system is at near capacity and an 8 minute message gets deleted it might bump a 30 second message out and become overloaded. It will remain overloaded until a smaller message already in place gets deleted plus 9 more smaller one till the big one finally gets dumped.

If your onsite you can delete the recycle bin by the following procedure:

PRGM-STAR-100#-9

Then press 7 to delete them one at a time and get all 10 of them.

You are only deleting messages that were already heard and deleted once by the user.

Next you will need to do the same with Ext 101 and so on down the line.

If a password is requested use your installer password.

There is also a remote way to do this if you are away from the location which I'm not gonna share on the open forum.

I'll PM you my contact info.