Hey, that is what I do, and I'm good at it.(I always wanted to say that) :rofl:

The good news is I can and several other ESI techs can do this for you remotely using the internal modem.

The bad news is we must go through a verification process before I can do this. See rule #3 above.

Are you the business owner where this system is located?
Where did you purchase this system?
Who did the original programming of the system, back when it worked the way you want it to?

John