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Joined: Jan 2005
Posts: 15,382 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,382 Likes: 13 |
This sounds like a classic case of the service provider not sending loop supervision disconnect signaling.
-Is the system using standard loop-start lines?
-Has the customer recently switched to a competitive service provider, such as a cable TV company or CLEC?
-Have you verified that a true open-loop disconnect signal is being sent on all lines connected to the system upon an abandoned call?
-Are you sure that it really disconnects on its own without any user intervention when you say that "CO calls are received through the VM normally"?
Ed Vaughn, MBSWWYPBX
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