|
|
Joined: Aug 2009
Posts: 75
Member
|
Member
Joined: Aug 2009
Posts: 75 |
I think i know what may be causing the problem - though it's a bit of an educated guess....
Are the external lines analogue?
I suspect the analogue lines are taking time to clear down (in the UK we need to adjust network CPC timers). As a result, the VM still thinks a call is connected to the mailbox.
I believe the VM can only route a single call to a mailbox at a time.
Therefore call recording cannot be made at this time as the mailbox is seen to be in use.
Program up some DT keys to see of trunks are remaining open. Test my theory by making a call to a phone forwarded to VM whislt leaving a message on another extn. Monitor the VM see if the port is clearing down.
Hope this helps
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
Forums84
Topics94,322
Posts638,969
Members49,779
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
269
guests, and
93
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|