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Joined: Oct 2001
Posts: 70
Member
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Member
Joined: Oct 2001
Posts: 70 |
I have had this happen to just recently on a 20K deal.
I was so angry, but realized there wasn't much I could do except sell the fact that I was 30 minutes away. Was available 7X24 and would provide a better warranty than he would get by the internet company. Lucky for me the customer chose me but I also dropped by margin by 10%.
Selling your value as a service company and not a sales one usually will open the customers eyes...but not always.
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