I'm getting the feeling that whoever initially set up your system wasn't properly trained on it. The issues you are now dealing with are technicial programming issues and beyond the information listed in the end user guide. The DHS has to have it's leave and retrieve tables properly programmed and it's VM ports flagged correctly. The Dispatch also needs to have the registry settings correct for the DHS system. Then you need to be certain any customized settings for your application are set correctly. You will be better served by calling in a trained Vodavi tech on this one.

- Dave S. -

You can never appease your ideologue opponents.