So I can and have installed the Desktop Suite on the users who want it, after squaring away the settings in 10-20. All of the features work fine except if I enable Shared Services in the desktop configuration, This stands to reason because I can not get Shared Services to install back on my Phone Server box that has the ACD/MIS server suite installed. I go through the install, it sets up the Telephony Driver first and asks for the PBX IP, the CTI port(in 10-20-01), and the server address (127.0.0.1). But that's for the telephony driver. That installs fine. Now the Shared Services install starts, but there's no prompt for any information(this may be OK), and the install completes NEC installer says all is well. When I go to run the NEC Services Configuration i get a CTI Communications error "Unable to connect to the telephone system".


I've been over the config too many times now...it should be working. I have tried using both the 3rdParty CTI (8181) and 3rd Party (8282)

I got my licenses ... dunno here.