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Originally posted by eriway:
If I'm not mistaken, I believe that a call that is transferred from the AutoAttendant to an extension will recall to the VM (to the subscriber's mailbox) following the Transfer Recall Timer ...16-03-01 (Default setting of 20 sec's)... if not answered. If the customer puts his extension in DND, the caller will go directly to the mailbox without the 20 second ring.
In looking at the timer settings, the Transfer Recall is still set at 20 seconds. I will try adjusting that and see if it corrects the issue.