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Joined: Mar 2003
Posts: 679
Member
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Member
Joined: Mar 2003
Posts: 679 |
I was talking to a field engineer the other day at NEC while working on a software issue on an Aspire system and could hear another tech support guy in the background trying to explain to someone about how the CO lines terminated on a USOC jack and plug for the DS series!
NEC tech support is plauged with calls by novice people installing the DS series systems, it causes dealers and techs valuable time and money for us to have to wait in "on hold land" while they have to deal with the "across the counter sales". I wish they would drop it altogether and let dealers and techs who have paid for the training install these systems.
It gives the whole industry a bad look from people that think they can just hook up a pair of wires.....
DJ
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