Hey Derrick and Dave
What we did was changed his InSkin to run KSU Clock Control for the Time Control and then we also changed his 4 lines on the STS to ring 550 in day mode only and to 450 in the night/special modes so that it will follow his time control correctly. Prior to that the 4 lines were ringing directly to 550 in all modes so that they would ring to the UCD group even during lunch. Plus many other changes but that was the bottom line of what his issues were/are. Also he had his retry on the 550 menu to be 0(zero) retry so when he would get the RAN menu it was not allowing him to dial out and I have to give Tim props for figuring that one out himself.
