atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Had to rest Starplus Sts, and now system is dead. NHF

Hi everyone I'm new to this site but I'm not new to the Vodavi phone systems. I have a Starplus Sts 3500 system that I have been fighting with for over 3 weeks but have owned for many years and tinkered with. I can't go back to the original installer because he unexpectally passed away last year and noone else in a 100 mile radius deals with Vodavi.

Anyway here is the problem. One of my employees was power washing the walls 3 wks ago and fried the board on our original 3500 system. I lucked out and found a used 3500 system that came with two phones(which i needed because two of mine were not working properly) This used system did not have the voicemail card and the other card but i just figured i could swap it out. All works but my voicesystem does not pickup at all, I could get half phones to get caller ID, and for some reason each one of my phones seems to have a different settings than before on the flex buttons. I spent 3 hours trying to go through and sort but finally gave up and reset the main system.(which was my latest brillant idea)

Now I have 7 Starplus Sts phones that show this on the display and act dead.

LKD-24D V0.6H
SCOUT-DX V1.1 OK SYNC


I think i may need to reintialize the system or something.(I picked that up from the site before I join ). I am really in a jam here. I cannot leave tonight until i figure this out. We average 75 to 100 calls/day and i can't afford to have any more time down if possible.

If anyone can please help I'd be very grateful to you and this site.

Thanks,
JB

Where in Pa. are you exactly?

15522

I just found the original cd from

board member Oobie is just north of you on 99... you're probably going to need a hand with this one.

SEND THIS info about a reset BY PM OR EMAIL -
That info on the open forum can cause some unsuspecting business owner a lot of trouble!
Mark

reinitializing should bring up the first 8 extensions and 4 CO lines; if you're still getting the SYNC message on the phone displays after reinitializing the system, you've probably got a dead KSU.

ok STS E got me up and running. Thanks everyone for your help. STS E informed me that I will need a laptop to setup the voicemail. I'll get all my personl preferences setup in the meantime until i figure what I want to do.

thanks again.

Mark - eek. my bad.

good work, STS E.

barnesjn - glad to hear it's back up and working for you.. if you're not able to find a local guy to work on it, i'd be glad to walk you through installing a modem in your STS so it can be serviced remotely.

would you be willing to help me remove the flex button options that were defaulted on 12, 15,16,18,20,22,23

12,18,21,22 are a busy signal

16,20 are like open lines to only my station

23 is some sort or ring back or something