Got a customer who is complaining about the wait time and the clicking when there customers are transfered to a cell phone via a mailbox. They are using three way calling , in the mailbox I have #450--XXX-XXXX-H , originally it was #450,,XXX-XXXX,,H , I got rid of several seconds off pauses by replacing the "," with the "-" now he is complaining that when people hear the clicking of the system doing the hook flash they think they are being hungup on . Anyone got any ideas ? Also is there a way to re-record the "please hold while I try that extension" prompt ?
