Hello Ctk,

Yup, sounds like either a DND button is turned on, or call-forward all-calls was set.

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If I am comprehending your post...

You have a direct line (XXX-555-1234) that rings to your VM/AA system, at which point you enter a persons PDN number (15/205/etc).

You wish it to ring the PDN (XX amount of seconds), then forward to VM if the call goes un-answered.

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You need to see if the DND's are turned on. If so, they will probably be near the top few buttons and the LED will be solid red... toggle that off.

If it is CF-AC, then you need to clear that or enter the new CF assignment to replace it.

- Tony
Ohio Data LLC
Phone systems, data networks, firewalls and servers in Central Ohio.
Some people aren't used to an environment where excellence is expected.