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Joined: Jul 2006
Posts: 13
Member
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OP
Member
Joined: Jul 2006
Posts: 13 |
A pleasant day to everyone!
I'm Danny from the Philippines, and I presently run a call center operation. I recently purchased a Toshiba Strata 424 system and it has been operational for about a month now.
WE currently support a US based long distance company. Our operation requires us to do two CO line conferencing during a sale confirmation wherein the telemarketer and the customer must be bridged to a third party verification(TPV) system and key in information using DTMF.
The problem is, the TPV does not respond to the DTMF numbers keyed-in by my agents.
I understand that by default that the system is set for continous DTMF when calling from digital phones (DKT series) so I can't understand what the problem is.
I tried settings the DTMF timing to 10 milliseconds and enable DTMF return so we can be sure that the DTMF tones are being sent out but it still won't work.
Pleas help. Thanks.
Danny
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