Hello, I am new to this board and I am hoping someone out there can help me answer my question. At our office, we use the Toshiba EKT6520-SD and we have misplaced our manual. Can someone pls tell me how I can transfer a call to voicemail at a certain extension when that extension is on another call? Example: when a customer calls and requests for ext201 and that line is busy, the customer will ask me to transfer them to ext 201's voicemail. I do not know how so I must always tell that customer to hang up, call our # again then dial ext201 then he/she may leave a voicemail. Same thing when a customer calls and requests for a certain extenstion and that person is away from their desk. Pls tell me how I can do this..I'll greatly appreciate the info.
Thank you!