atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems TVA doesn't pick up transferred calls

Hello,

I am setting up an 824/TVA50 system.

An extension entered from a Custom Service Menu (either manually input or selected from a "Tfr to Extn" key assignment) gets answered by the VPS on both busy or no answer. However, if a person answers the call and then transfers it to the extension it does not get answered by the VPS. Eventually it gets recalled to the extension that transferred it.

What am I missing here?

TIA

David