Thanks for the replies. So far I have tried to set this up on 3 differnet CCR's. I have also set these up using the telephone admin and laptop. Locg, you are right, I do not even get to the menu so it can play their menu prompts so callers even know what to press. Again, I have press 1 for menu, 2 for ext., 3 for ext., & 4 for ext.. 2,3 & 4 work fine with no trouble but when you press 1 there is a few second pause (time out) and is says "exiting the system". Sorry to say, I am not sure what software is in CP or the MICS but I would not think it would matter for a simple menu. Also, I should add that there is nothing that prompts me saying imcomplete tree.
Thanks again for the replies so far.
Stephie
