Welcome to the board
Could you please clarify what you mean by system answer (SA). The AA (auto-attendant) should be set to a pre-determined number of ringss. After the AA answers a CCR will play, if one is programmed.
The 7316e is the model of telephone on your desk. The 7316e will work on many Norstar systems.
The CP100 is the voicemail system you have,
Do you know what type of phone system you have? Is it a CICS, MICS, BCM? Also, if you could find out the software level of the system, that would be helpful.
If you need help to identify the type of system you have, you may contact any of the Moderators of this forum for assistance.
