atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Call Center Reporting Server Date

This is from Nortel

Problem Description
When attempting to generate a report using any 2.3 version of RCC on CallPilot 100 or 150 there is no option for a date greater then the year 2008. Therefore it is not possible to generate any report for any date in 2009 or greater.
Problem Resolution
The most recent RCC version for CallPilot 100 and 150 is Build 2.4.358 and does not experience this issue.

Current GA release of CallPilot 100/150 is Build 31.10.31.22 (MR) and is required when updating to RCC Build 2.4.358

CallPilot 31.10.31.22 and RCC Build 2.4.358 are available on Nortel.com under software downloads


Here is a quick fix for RCC:
You'll need to edit a file named Inc_date_select.asp. You can use wordpad or notepad. This file is located on the rcc server at something like C:\program files\nortel networks\reporting for call center\website\rcc \report_pages\common

Open file:

Look for the following

Dim year stop
i=2003
Yearstop=i+5

Change i +5 to i+7

Now look for

i=2003
Yearstop=i+5

Change i+5 to i+7

You are changing this twice. One for From date and one for To date

Save changes. You may see an error regarding formatting. Ignore it!!

This works until 2011