Just curious, if this is a hospitality setup (you're talking InnLine and saying "room") is the the system interfaced to the PMS and is the PMS database synched up with the voicemail database? If ths InnLine doesn't show this as a checked-in room, that could be causing the problem.


Harry at Telecom Equipment & Consulting
Specializing in Mitel systems for the Hotel/Motel industry
www.TECHarry.com