UPDATED JUNE 2025
Summary
- Atcom offers remote support for Avaya IP Office systems, starting at $60 per half hour.
- Common issues include voicemail errors, SIP trunk problems, and time display issues.
- Sessions use remote tools like Anydesk, Zoom, or Teams to connect directly to your system.
- Support includes setup help, password resets, failover configuration, and SSL installation.
- New clients are welcome—just book a time and pre-authorize your payment to get started.
Avaya IP Office Technical Support from Atcom Systems
If your Avaya IP Office system isn’t performing the way it should, Atcom can help. Whether you need to configure new features, fix call quality issues, or update your firmware, our senior technicians are ready to support you—remotely and efficiently.
We’ve helped hundreds of businesses across Canada optimize their Avaya systems, clean up legacy issues from previous vendors, and implement best practices for smoother operation. Learn more below, then contact us for the help you need!
What We Can Help You With
Our team specializes in remote support for Avaya IP Office. Here are some of the most common issues we resolve for clients:
- Fixing incorrect time displays on office phones
- Configuring SIP trunks and troubleshoot connection issues
- Setting up voicemail-to-email integration
- Adding a Night Mode button for easy call handling after hours
- Updating auto attendant greetings or change menu options
- Diagnosing call routing issues (e.g., calls not ringing through)
- Analyzing and improving VoIP call quality
- Installing system updates and activate additional licenses
- Creating or modifying paging groups for announcements
- Resetting lost admin passwords and restore access
- Designing custom numbering plans for large systems (2,000+ users)
- Ensuring failover works between Primary and Secondary servers
- Installing SSL certificates for secure communication
If it’s part of your Avaya IP Office ecosystem, chances are we’ve seen it—and fixed it—before.
Related: Differences Between Old Phone Systems and New VoIP Phones
How Much Does Avaya Support Cost?
At Atcom Systems, we charge a simple flat rate for remote sessions: $60 per half hour (in Canadian dollars, plus tax).
If the job takes longer than half an hour, you’ll be charged for the next 30-minute increment. For example:
- 0–30 minutes: $60
- 31–60 minutes: $120
- 61–90 minutes: $180
And so on…
If you’re a new client, we’ll simply pre-authorize your credit card before the session begins. No retainers or setup fees.
What to Expect from Your Remote Support Session
Our remote support process is designed to be efficient, flexible, and tailored to your level of access and technical comfort. Whether you’re an IT manager with deep system knowledge or an office admin trying to resolve an urgent issue, we’ll guide you every step of the way.
What You’ll Need to Prepare for Your Session
Before we begin, we’ll usually hop on a quick call to clarify your issue. From there, we’ll ask for remote access to a computer that’s on the same network as your Avaya IP Office system. You can use:
- Anydesk
- Microsoft Teams
- Google Meet
- Zoom
If you don’t already have Avaya Manager installed, we’ll walk you through the setup process before doing any system configuration.
Already have an admin login? Great—we can begin right away. If not, we can guide you through the password reset process (especially if you have a laptop with a serial port available).
Other connection options include:
- VPN access
- Config file exchange via email
- Dial-up access (for legacy systems)
What Happens During Your Session
Once connected, we’ll assess your system configuration and begin working on your issue. Every session is different, but here’s what you can typically expect:
- Step-by-step troubleshooting: Our team doesn’t just patch problems—we dig into root causes.
- Clear explanations: We’ll explain what we’re doing as we go, so you understand how things work.
- Minimal disruption: We aim to complete changes without interrupting your business operations.
After Your Session
When your issue is resolved, we’ll:
- Review what was done during the session
- Provide recommendations for future optimization or maintenance
- Send a summary of the session (upon request)
- Answer follow-up questions related to the issue
If you choose, we can also schedule future updates or maintenance sessions in advance to prevent issues before they arise.
Related: How to Choose the Best Business Phone Systems
How to Get Started
Finding the help your business needs with Avaya IP Office is easy—just get in touch with our team and we’ll be happy to assist you. You can either book a time on our calendar directly using the button below, or reach out via phone or email with a quick explanation of the help you need. We’ll get right back to you as soon as we can.
We’re ready when you are.
FAQ: Avaya IP Office Remote Support
Do I need to be an existing customer to get help?
No! We support both existing clients and new customers who need a one-time or recurring session.
Can you help if I don’t have access to the Avaya Manager software?
Yes—getting Avaya Manager set up is often the first step, and we can guide you through it.
Do I need to prepare anything before the session?
Ideally, ensure there’s a PC on the same network as your IP Office system with a remote access tool installed. That’ll help us get to work faster.
How quickly can you help?
Same-day support is often available. We work with clients across time zones, so we’ll find a window that works for you.
What if the issue can’t be fixed remotely?
We solve most problems remotely, but if on-site service is required, we’ll help coordinate next steps and advise on local resources.
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Proudly serving British Columbia, Alberta, Saskatchewan, & more
Headquartered in Calgary, supporting Canadian businesses
Atcom Systems is a Canadian leader in modern, efficient, and user-friendly solutions that meet the needs of clients in diverse industries and solve key communication challenges.
