atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems system defaulting after reboot

I went on a service call this morning on a avaya partner system. When the system is turned off and back on the system resets to default settings. I replaced the 2 AAA batteries and this is still happening. Is there anything else to look at?

Also they have 2 ext's that say they the VM is full but when you check them there is no Voice Mails. I tried to re-initialize them but no luck. I had to assign mailbox's from ext's that they didn't use to those ext's to get it to work.

when you replaced the batteries did you check to see if the "replace battery " message was still displayed on ext 10 ?

Ive had it where the fresh batteries didn't actually supply power because the contacts where dirty and the message was still displayed until I cleaned the contacts

what rel ACS ?

I think it's 7.0, I did not check for the display message upon arrival, actually ext 10 was not in use and did not have a display phone to hook up to it. Would that error display on ext 11 too?

With the R7 there are two possibilities for it defaulting. First is that it's an older one that had that problem. There is a software patch, contact an Avaya Business Partner.

The second is that it is a current unit and the programming was not backed up to the internal memory. The patch I mentioned above causes the processor to do a restore from the internal memory upon power up. So if there is a default translation backed up (or nothing) that's what you are going to get.

The AAA batteries really do nothing long term in the R7.

As for the VM, what messaging system are we talking about here?

-Hal

There is a backup in internal memory. I guess it is not pulling the backup upon booting up due to the patch. The voice mail is the pc card but that's all I know, don't know if that helps. There is an update on support.avaya is it easy to load it?

Is there a way to check the software version via ext 11

Yes.
Dial 59 on dial pad..

That would be Feature 59. Tell us what it says.

There is an update on support.avaya is it easy to load it?

No.

-Hal

Will do thanks

Regardless, you should be able to see a file in the internal flash memory if it was set up in programming, I believe you mentioned there was one there, do a restore and see if it comes up.

As for the VM, what unit is it and what ext, could be a couple of things